Dhak8's Privacy Policy — How Your Information Is Protected

1 Introduction

Dhak8 takes your privacy seriously. This Privacy Policy ("Policy") explains what information dhak8 collects, how it is used, who it may be shared with, and the steps we take to keep your data safe.

Dhak8 is a trusted online gaming platform serving members in Bangladesh. We believe your personal data belongs to you — we only collect what is strictly necessary to provide our services, nothing more. dhak8's Privacy Policy is built in line with international data protection standards.

If any questions come to mind while reading this policy, our support team is always ready to help. dhak8 never sells your data or transfers it to unauthorized parties — that is our core commitment.

2 What Information Is Collected

Dhak8 collects two types of information from you — details you provide directly, and technical data collected automatically. See below for a full breakdown:

We do not collect any information beyond what is necessary. Every data point we collect has a specific purpose, and once that purpose is fulfilled, unnecessary data is deleted.

3 How We Collect Data

Dhak8 collects your information in the following ways:

• Registration Form: Information you provide when opening an account.
• KYC Verification Process: Documents uploaded to verify your identity.
• Transaction Records: Information collected automatically during deposits and withdrawals.
• Cookies & Tracking: Data collected automatically while browsing the website.
• Support Contact: When you communicate with our support team.
• Mobile App: Data collected based on device permissions while using the dhak8 app.

4 Purpose of Data Use

Dhak8 uses the data it collects solely for defined, legitimate purposes. We never use your information beyond its original intent.

• Account Management: Registration, login, and account verification.
• Transaction Processing: Deposits and withdrawals are processed quickly and securely.
• Security Assurance: Prevention of fraud, money laundering, and account hacking.
• Service Improvement: To analyze your usage patterns and improve the dhak8 experience.
• Legal Obligations: Compliance with applicable laws and regulatory requirements.
• Contact: Sending important updates, transaction confirmations, and promotional content (where consent has been given).
• Responsible Gaming: Identifying problematic gaming behavior and providing appropriate support.

5 Data Sharing Policy

Dhak8 never sells your personal data to third parties. However, limited information may be shared in the specific circumstances outlined below:

• Payment Processors: Payment gateways such as Mobile Banking and Nagad receive the necessary information to complete transactions.
• KYC Verification Service: Authorized verification services used to confirm your identity.
• Legal Authorities: To comply with court orders or government directives.
• Technology Partners: Technology providers engaged to support site operations and security.

6 Cookie Policy

Dhak8 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for the site to function properly — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: Used to understand how the site is being used — these do not identify any personal information.
• Security Cookies: For account security and fraud prevention.

You can disable non-essential cookies through your browser settings, though some site features may not function as a result.

7 Data Retention Period

Dhak8 does not retain your data longer than necessary. Below are the retention periods for each category of information:

• Account Information: For the duration of the account and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• KYC Documents: Up to 3 years after account closure.
• Cookies & Session Data: Upon session end or up to a maximum of 30 days.
• Support Chat Log: Up to 1 year after the issue is resolved.

Once the designated retention period ends, your data is securely deleted or anonymized.

8 Your Rights

As a dhak8 member, you have the following rights over your own data:

9 Security Measures

Dhak8 applies industry-standard technical and administrative safeguards to protect your data. No system is 100% impenetrable, but we do everything we can to keep your information secure.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Verification (2FA): An additional layer of security to protect your account.
• Firewall & DDoS Protection: Measures in place to prevent cyberattacks.
• Regular Security Audits: Regular audits conducted by independent security experts.
• Restricted Access Policy: Only authorized staff may access member data.
• Encrypted Database: Stored data is also kept in an encrypted state.

In the event of a data breach, dhak8 will promptly notify affected members and take the necessary steps to address it.

10 Children's Privacy

Dhak8 strictly prohibits access by anyone under 18. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• All collected data will be permanently deleted.

11 Policy Updates

Dhak8 may update this Privacy Policy as needed. For significant changes, members will be notified in advance by email or platform notification.

• The date of the latest update will always be displayed at the top of the page.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• For significant changes, you will be notified separately to ensure your consent.

12 Contact

For any privacy-related questions, complaints, or requests, please contact our Data Protection team. We are always here to help and committed to resolving your concerns promptly.

• Email: [email protected]
• Support Page: FAQ Page
• Response Time: Within 24 hours on business days